Suburban CLE Program: She Said What?!: Best Practices for Responding to Negative Internet Reviews

  • 12 Mar 2020
  • 7:30 AM - 9:00 AM
  • Waterview Room 1200 Burr Ridge Pkwy, Burr Ridge, IL 60527
  • 25


Registration is closed

 Join The Guild for an upcoming Suburban CLE 

She Said What?!: Best Practices for Responding 
to Negative Internet Reviews 

Thursday, March 12th 

7:30am - 9:00am 

Almost every attorney has experienced a client with unreasonable expectations or one who has terminated the representation for no apparent or articulated reason. However, in this digital age when clients are only a few clicks away from anonymously venting their vitriol and airing grievances in real-time on blogs and social media sites, attorneys must be ever vigilant about monitoring their reputation. So what can an attorney do and how can one respond in a manner that balances the protection of professional reputation and yet does not run afoul of the regulatory guidelines?


Jim Doppke
Robinson, Stewart, Montgomery & Doppke, LLC. 

Tracy Kepler 
Risk Control Consulting Director,
Professional Liability, CNA Insurance 


Richard Nogal 
Partner and Executive Vice President,
Goldstine, Skrodzki, Russian, Nemec and Hoff, Ltd.

The panelists will discuss how/if to respond, the importance of maintaining confidentiality when doing so, and best practices for dealing with a negative online review in a simple, subdued and sincere manner.

1 hour of legal ethics credit will be provided for this CLE.
Registration fee of $15 includes breakfast and program.

Registration is required to attend.