Join The Guild for an upcoming Suburban CLE
She Said What?!: Best Practices for Responding to Negative Internet Reviews
Thursday, March 12th
7:30am - 9:00am
Almost every attorney has experienced a client with unreasonable expectations or one who has terminated the representation for no apparent or articulated reason. However, in this digital age when clients are only a few clicks away from anonymously venting their vitriol and airing grievances in real-time on blogs and social media sites, attorneys must be ever vigilant about monitoring their reputation. So what can an attorney do and how can one respond in a manner that balances the protection of professional reputation and yet does not run afoul of the regulatory guidelines?
Jim DoppkePartner,Robinson, Stewart, Montgomery & Doppke, LLC.
Tracy Kepler Risk Control Consulting Director,
Lawyers Professional Liability, CNA Insurance
Richard Nogal Partner and Executive Vice President,
Goldstine, Skrodzki, Russian, Nemec and Hoff, Ltd.
The panelists will discuss how/if to respond, the importance of maintaining confidentiality when doing so, and best practices for dealing with a negative online review in a simple, subdued and sincere manner.
1 hour of legal ethics credit will be provided for this CLE.
Registration fee of $15 includes breakfast and program.
Registration is required to attend.