Join The Guild for an upcoming Suburban CLE
She Said What?!: Best Practices for Responding to Negative Internet Reviews
Thursday, March 12th
7:30am - 9:00am
Almost every attorney has experienced a client with unreasonable expectations or one who has terminated the representation for no apparent or articulated reason. However, in this digital age when clients are only a few clicks away from anonymously venting their vitriol and airing grievances in real-time on blogs and social media sites, attorneys must be ever vigilant about monitoring their reputation. So what can an attorney do and how can one respond in a manner that balances the protection of professional reputation and yet does not run afoul of the regulatory guidelines?
PRESENTERS
Jim DoppkePartner,Robinson, Stewart, Montgomery & Doppke, LLC.
Tracy Kepler Risk Control Consulting Director, Lawyers Professional Liability, CNA Insurance
MODERATOR
Richard Nogal Partner and Executive Vice President, Goldstine, Skrodzki, Russian, Nemec and Hoff, Ltd.
The panelists will discuss how/if to respond, the importance of maintaining confidentiality when doing so, and best practices for dealing with a negative online review in a simple, subdued and sincere manner.
1 hour of legal ethics credit will be provided for this CLE. Registration fee of $15 includes breakfast and program.
Registration is required to attend.